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Service Catalog

his project is about case management. Users can submit their requests and support agents have to respond in a timely manner. There are a number of metrics to evaluate the efficiency of a particular agent and overall system statistics.

  • Service: Web App
  • Industry: Finance

Technologies:

  • Python
  • Django
  • Celery
  • OpenStack
  • MySQL
  • RabitMQ
  • Redis
image description

Features

  • Case management
  • Agents shift
  • Aggregated statistics and dashboards
  • Distributed cloud based system
  • Web service oriented architecture

Notes

Unfortunately we can't disclose more details due to the NDA.