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Service Catalog

Service:
Web App
Industry:
Time-frame:
2 years
Team size:
5 developers

Technologies used

  • Python
  • Django
  • Celery
  • OpenStack
  • MySQL
  • RabbitMQ
  • Redis

This project is about case management. Users can submit their requests and support agents have to respond in a timely manner. There are a number of metrics to evaluate the efficiency of a particular agent and overall system statistics.

clutter project

Main features

  • Case management;
  • Agents shift;
  • Aggregated statistics and dashboards;
  • Distributed cloud based system;
  • Web service oriented architecture.

Notes

Unfortunately we can't disclose more details due to the NDA.