Service Catalog
- Service:
- Web App
- Industry:
- Web development
- Time-frame:
- 2 years
- Team size:
- 5 developers
Technologies used
This project is about case management. Users can submit their requests and support agents have to respond in a timely manner. There are a number of metrics to evaluate the efficiency of a particular agent and overall system statistics.
Main features
- Case management;
- Agents shift;
- Aggregated statistics and dashboards;
- Distributed cloud based system;
- Web service oriented architecture.
Notes
Unfortunately we can't disclose more details due to the NDA.