Service catalog

 

Digital Assistance

Services

 

Service Catalog

Digital Assistance System

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Description

This project is about case management. Users can submit their requests and support agents have to respond in a timely manner. There are a number of metrics to evaluate the efficiency of a particular agent and overall system statistics.

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Features

 

 

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Case management

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Agents shift

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Aggregated statistics and dashboards

 

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Distributed cloud based system

 

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Web service oriented architecture

 

 

 

 

 

NDA

Unfortunately we can't disclose more details due to the NDA.

 

Technologies

 

 

Python

 

Django

 

Celery

 

RabbitMQ

 

OpenStack

 

MySQL

 

Redis

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